Service Manager

KCP Concrete Pumps Ltd. o/a KCP Concrete Pumps is looking for a Full-time, Permanent Service Manager. (We can consider Part-time as well as Full-time applicants)

Position: Service Manager
Employer: KCP Concrete Pumps Ltd. o/a KCP Concrete Pumps
Work location: 201-5769 Production Way, Langley, BC, Canada V3A 4N5
Salary: C$41.00/hr-C$45.00/hr, depending on experience, and based on 36-40 hr/wk. Overtime rate will be provided after 8hrs/day or 40hrs/wk
Paid Vacation: 4% vacation pay
Position Available: 1
Work Settings: Concrete pump assembly and manufacture company
Language: English
Education & Experience:
• Completion of secondary school
• At least 3-5 years related working experience or a university degree or college diploma
Job duties:
• Managing staff and assigning duties
• Studying market trends to determine customer's demand and needs
• Determining service price and merchandise after comparing with other competitors
• Planning budget and monitoring revenues
• Managing maintenance schedule for customers and customers' concerns
• Managing customer complaints in a professional manner to maintain good customer relationships
• Analysis, development, and retention of customer claims and offer feedback
• Evaluate and improve customer service and recommend work measures to improve productivity
• Plan and direct with suppliers and service partners to understand issues
• Help to train new employees in company procedures
• May require to offsite inspection in Canada and US
• May perform the same duties as workers managed

Others:
We welcome applications from underrepresented groups such as the Indigenous People, New Immigrants, Youths, Refugees, Elders, and Asylum Seekers, etc.

Candidates legally entitled to work in Canada can apply. Interested & eligible candidate can forward your resume to:
Email: kcp-pumpsltd@outlook.com
Mail: #201-5769 Production Way, Langley, BC, Canada V3A 4N5

End Date: 2025.01.14