Network support technician

Languages
English

Education
Bachelor's degree or equivalent experience

Experience
1 year to less than 2 years

Work setting
Computer hardware or software retailer/wholesaler

Responsibilities
Tasks
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks(WANs), mainframe networks and computer workstations and peripheral equipment
Evaluate and install computer hardware, networking software and operating system software
Provide problem-solving services to network users
Implement data, software and hardware security procedures
Perform routine network start up and close down and maintain control records
Perform data backups and disaster recovery operations
Set up local area networks and connections to the Internet
Implement network traffic and security monitoring software, and optimize server performance
Modify Web pages, applets and scripts
Respond to requests for help and information from Website visitors and Website designers
Perform Web-server backup and recovery operations
Supervise technical staff

Supervision
1 to 2 people

Experience and specialization
Computer and technology knowledge
Networking software
Desktop applications
File management software
Presentation software
Mail server software
Data analysis software
MS Office
MS Windows

Additional information

Transportation/travel information
Public transportation is available

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting

Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Organized
Team player