Hotel front desk clerk
Job detail
Job description:
Wyndham Garden at Medicine Hat AB requires two Hotel Front Desk Clerks in a Full-time permanent role
Work Location: 954 7th St SW Medicine Hat AB
Wages: 17.00$ hourly for 35-40 hours a week
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1-7 months
Work setting
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Experience and specialization
Computer and technology knowledge
- Word processing software
Additional information
Work conditions and physical capabilities
- Attention to detail
- Work under pressure
- Tight deadlines
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player