Technical support agent
Job detail
Technical support agent
Global Wireless Solutions Inc.
Job details
- Location: Various locations - 1020 Wilson Avenue North York, ON, M3K 1G6 and 4520 Ebenezer Road, Unit 6, Brampton, ON, L6P2R2
- Workplace information: On site
- Salary: 29.00 hourly / 40 hours per Week
- Terms of employment: Permanent employment, Full time
- Employment conditions: Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, Weekend
- Start date: Starts as soon as possible
- Vacancies: 1 vacancy
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Telecommunications industry
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email